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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

The financial services industry must consider its customer experience game while also grappling with a sense of distrust from many communities due to systematic barriers, maintaining utmost accessibility due to the essentiality of the business, and the lack of financial literacy across the country. Trust and Transparency. .

Community 275
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For Customers, UX = XOXO

Jack Henry

As seasoned operations managers, my peers and I settled in for the train wreck we knew was coming. In software circles, UX (User Experience) is the new buzzword. It''s important to remember that UX is just an online extension of good, old fashioned customer service. Do they exhibit evidence of insightful UX design?

UX 95
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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. Among 300 U.S. The post Who Owns Digital?

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Mobile Payments: What’s In It For Me?

PYMNTS

In London too, Apple Pay works on the Underground, buses and trains, and the company is keen to serve Boston, New York and other cities with tap-and-pay mobile services. According to Media and Services UX, (MSX) group at Strategy Analytics, three-quarters of mobile payment users in China do so in physical stores daily.

Mobile 100
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Best of Show Winner Alpharank Earns Spot in FIS Accelerator

Fintech Labs Insights

Alpharank CEO Brian Ley had just shown how his Customer Influence Mapping technology enables FIs to spot highly-networked “influencers” among their customer base, and how to leverage those influencers to build better engagement and a more customized UX.

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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Jessica brings forward twenty years of customer service experience and recently received her Personal Training fitness certification. Learn More About Perficient’s Bright Paths.

Milwaukee 348
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IBM Acquires Red Hat: So What?

Gonzobanker

Being open sourced, the Red Hat community is able to create forks of the base Red Hat code that carries the open source licensing. Red Hat’s own community-supported edition of its Red Hat Enterprise Linux. Use of Red Hat Linux as a platform for Oracle RDMS and DNA has, for the most part, replaced the use of UNIX (HP-UX, etc.)