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The ICBA 22/23 executive committee is all in

Independent Banker

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. We are not Wall Street banks—we are community banks.

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Acting Director Uejio asks for report highlighting companies with poor track record in responding to consumer complaints

CFPB Monitor

Uejio’s statement to CEEA follows the publication of his statements to the Bureau’s Division of Supervision, Enforcement, and Fair Lending and Division of Research, Markets, and Regulations. He also raised concern about “disparities in some companies’ responses to Black, Brown, and Indigenous communities” found by consumer advocates. (He

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How To Improve Uninsured Deposit Performance

South State Correspondent

Focusing on uninsured deposit performance is a hot topic among investors, analysts, and regulators. Apply further rising rates, social media amplification of rates or risk, general sensitivity to safety, greater competition, or a credit shock to the deposit holding institution. The average life numbers shrink dramatically.

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Consumer-centric Digital Experience in Healthcare

Perficient

In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! They’re highly regulated. Health systems that succeed in building “stickiness” do things like use gamification and social media tools. And so much more. And so on….

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Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

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Three Building Blocks for Financial Brand Community Engagement

Social Assurance

Almost every financial brand prioritizes community engagement. Better yet, how can it be done in a way that complies with regulations and still drives engagement? While every community is different, there are a few building blocks that consistently play a prominent role. Community can exist both on and offline.

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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Regulators are now ramping that back up, and model risk management focused on portfolio risk is going to top the list. Be hyper-sensitive to your community.