Fintech Labs Insights

NOVEMBER 8, 2016

As recently as 2010 they were the last major bank to launch a native mobile banking app. It has Capital One Labs , it runs an innovation centre in the Bay Area, and now offers the most advanced set of mobile apps in the card-issuing business. Its latest innovation? Another thing I really appreciated.

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UX Capital Mobile User Experience 17

Fintech Labs Insights

SEPTEMBER 17, 2015

The result is increased satisfaction, reduced confusion, and an improved user experience whereby customers always know what to expect and when to expect it. Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. Founded: 2007.

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UX Security CA User Experience 12

Fintech Labs Insights

OCTOBER 5, 2016

And one of the easiest ways to do that is when a merchant refund appears on a credit or debit card account. Discover Card merchant refund notification email (29 Sep 2016). Discover Card merchant refund notification email (29 Sep 2016). But after clicking through the email, the user experience (UX) gets a bit gummed up.

Cards 16

Cards UX User Experience ATM 16

Banking 2020

AUGUST 27, 2015

According to a recent article in ATMMarketplace.com, card skimming accounted for more than $2 billion in losses. Consumers remain largely unaware around the issue of card skimming and even those who are mindful of the risk, don’t believe they are liable for potential losses. But that is just one issue with QR codes.

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ATM User Experience Fraud UX 40

Tomorrow's Transactions

AUGUST 24, 2016

From The EMV chip credit card transition in the US has been a disaster — Quartz. The typical US consumer approaches a POS with some trepidation, I imagine, since it is completely opaque as to the experience that awaits them. Tap, swipe, dip, PIN or sign, hand over the card or keep it… every transaction is an adventure.

Cards 30

Cards US ATM UX 30

PYMNTS

JULY 23, 2020

Narayan said it helps to start by picking the right jumping-off point — card relationships. Perfecting The Card Relationship. Debit and credit cards are critical, Narayan said, because they are today’s key tools of the digital commerce ecosystem. The depth of these experiences available in card management is so robust.”.

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UX Cards Google User Experience 165

Fintech Labs Insights

AUGUST 24, 2016

With tech companies such as Uber and Venmo setting a higher bar for user experience, consumer expectations have also evolved. Financial services companies have to compete by offering more personalized services, real-time data and communication, and a user-friendly mobile features. Status quo is no longer an option.

Fintech 12

Fintech New York UX Lending 12

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Google’s expertise is in UX design,” he noted. “By Consider, he said, how the Apple Card came into the market.

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Google Fintech Payments Apple 272

PYMNTS

JUNE 13, 2019

The consumer business, he noted, is driven by web user experience (UX) or mobile apps. Manual review, he noted, will still be in the cards. In terms of differences, Eleveld said, technology and end-market focus have fostered clean lines between the units.

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UX Fraud Regional Operations 124

PYMNTS

JUNE 4, 2020

Vaduvur Bharghavan , president and CEO of card services platform OnDot , recently talked with Karen Webster about what financial services will look like in the post-pandemic world — and why things will be very different than what came before. As VB stated, that’s because consumers are actively seeking out mobile services and apps.

Mobile 141

Mobile UX Cards Payments 141

CB Insights

OCTOBER 10, 2017

These companies are making it easier to make a budget, invest, and buy stocks, as well as to get loans and credit cards. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Making the first experience valuable.

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Tools Millennials US Maine 78

CB Insights

OCTOBER 31, 2019

For banks, that complexity is in the form of things like long, dense loan agreements and derivatives; for consumers, it’s in budgets, bank accounts, credit card statements, and subscriptions. Chatbots can help users keep track of their debts and liabilities. Crafting a simple UX for a personal finance app is a tall order.

Industry 78

Industry Examples Tools Retail 78