Cards Innovation User Experience UX 
PYMNTS
JANUARY 14, 2020
Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.
Bank Innovation
SEPTEMBER 28, 2017
To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.
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Perficient
APRIL 4, 2022
While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.
PYMNTS
OCTOBER 24, 2016
Some of the factors that play a role in the abandonment include having a poorly designed website, failing to keep customers engaged, having security concerns and the “cumbersome” process of entering card numbers and billing and shipping addresses on mobile devices, he added. Importance of nailing UX.
PYMNTS
JULY 24, 2019
Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.
Fintech Labs Insights
NOVEMBER 8, 2016
Fast-forward six years and Capital One owns the innovation mantle, at least in the United States. It has Capital One Labs , it runs an innovation centre in the Bay Area, and now offers the most advanced set of mobile apps in the card-issuing business. Its latest innovation? Another thing I really appreciated.
Celent Banking
OCTOBER 10, 2016
There’s still plenty of fragmentation in the market : Android is an open system utilizing Host Card Emulation (HCE), while Apple is a closed system using a secure element. While the system is safer than traditional cards, the perception that it’s less safe is keeping many users from adopting it.
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