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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year. The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […].

UX 150
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SMB Alt-Lending Gears Up For Another Industry Shakeup

PYMNTS

and other nations around the world as a result of the global pandemic continues to draw comparisons to the 2008 financial crisis — so it’s only natural that analysts may turn to the past in an effort to predict what could lie ahead. The level of market volatility hitting the U.S.

Lending 171
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Disrupting Insurance: The Other Financial Services Opportunity

Tefkin

In an insurance world, there is a conflict between the requirements of the underwriting algorithm for being able to price the premium and the optimal UX for users to be able to obtain a product. Now Metromile is not an insurance carrier and the actual insurance is provided by National General Insurance Company. A new carrier?

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The 2019 GonzoBanker Awards

Gonzobanker

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. Yet the Gonzo team has to give a shout out to the late entry of Texas Capital and Independent Bank. The Tech Award – Goes to Capital One. Best of luck in the next chapter, Chris!

Idaho 148
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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

Emily Merline, originally from Milwaukee, WI, attended Arizona State University on a National Merit Scholarship. After receiving her MBA in Business from Dartmouth, Gabriella began a career focused on banking and venture capital. More About Deepti Dhar’s Bright Paths Project: Welcome to Stock Market.

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The 2022 GonzoBanker Awards

Gonzobanker

2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Slack launched its own $80M chatbot fund, partnering with leading VCs including Spark Capital, Index Ventures, Accel, KPCB, Social Capital, and Andreessen Horowitz. Crafting a simple UX for a personal finance app is a tall order. Swedbank, Capital One, SEB, and Wells Fargo have all introduced bots for similar purposes.