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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Brex Offers FDIC Insurance, Adds Chief Legal Officer

PYMNTS

Brex , the San Francisco financial technology startup, is offering FDIC insurance on its no-fee cash management account, the company announced Wednesday (July 22). In May, Brex closed a $150 million funding round led by previous investor DST and new investor Lone Pine Capital, Brex said.

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SMB Funding Embraces The Open Banking Way

PYMNTS

Even so, as this week's exploration of bank-FinTech collaborations and open banking initiatives reveals, opportunities to add new revenue streams, improve product offerings and enhance the end-user experience are too promising to ignore. Visa Launches FinTech Collaboration Initiative In Europe.

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Fenergo Brings its Client Lifecycle Management Innovations to ABN AMRO

Fintech Labs Insights

ABN AMRO is the third-largest bank in the Netherlands and will use the technology to support its CDD/KYC processes in specific, and the bank’s broader “business transformation strategy” in general. “Fenergo is the technology platform that will underpin this initiative.”

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Finding The Investable Needles In The Startup Haystack

PYMNTS

When it comes to financial services and financial technology startups, making the right investment decisions is not easy or obvious work. Thousands of firms are born each year – all promising the next greatest advancement in managing money – but only a fraction of a fraction end up going the distance.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Slack launched its own $80M chatbot fund, partnering with leading VCs including Spark Capital, Index Ventures, Accel, KPCB, Social Capital, and Andreessen Horowitz. This flurry of activity generated a lot of excitement about the technology’s potential. Trim can then cancel memberships on a user’s behalf. Source: Trim.

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37 Corporate Innovation Labs In Finance

CB Insights

Acting as a minority investor, Citi Ventures looks for entrepreneurs who are working on next-generation technologies in core business areas like financial services, data analytics, and payments. Capital One — Capital One Labs. Key people: James Patterson, Managing VP & Head of Capital One Labs at Capital One.