PYMNTS

OCTOBER 16, 2020

Since remote onboarding became the nerve-wracking norm over the first half of 2020, identity verification has assumed a higher status in the tech stacks of merchants and brands. That doesn’t leave a whole lot of room for error, customer experience-wise.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

DECEMBER 4, 2018

And those agents have help from the platform, which provides them with possible answers based on a knowledge base or frequently asked question (FAQ) section. In May, for instance, news surfaced that IKEA was rolling out its own branded credit card. The technology takes in 100 or more data points from major brands.

Minneapolis 136

Minneapolis Cards Mobile Knowledge Base 136

PYMNTS

FEBRUARY 12, 2019

As PYMNTS readers probably know better than others, those easily exploited sources of knowledge-based consumer authentication data continue to endure, even as criminals steal and trade massive amounts of that information on the digital black market. Big brands have to jump in,” he said. Tipping Points.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

FICO

OCTOBER 26, 2021

As a result, brands are unable to connect with them in a way that feels tailored and authentic.”. You need to open people’s eyes to what makes you unique and express your brand in a way that differentiates you. Reflect on your brand in the eyes of the community. Don’t chase the competitive advantages of others.

Analytics 52

Analytics Community Branding Data 52

PYMNTS

SEPTEMBER 21, 2016

-based company works with more than 250 merchants in 50-plus countries to boost sales at brick-and-mortar locations and reduce costs by providing them with eCommerce-related customer data they can use to enhance both online and in-store shopping experiences. Retailers Look To Expand Their Knowledge Base.

Data 100

Data San Jose Retail Analysis 100

Jeff For Banks

MAY 31, 2017

And banking associations offer a host of certificates for increasing the knowledge base and skill sets of branch employees to meet the emerging needs of customers in a new-branch environment. And you will lose very few deposits by closing them, particularly if you have a branch nearby and good online banking technology.

Branch Strategies 60

Branch Strategies DC Groups Fintech 60

PYMNTS

SEPTEMBER 19, 2016

The media has declared chatbots the digital version of the little black dress: a technology staple that every brand must now have and every payment type must now commerce-enable. Uber, OpenTable and hotel and airline apps provide booking and payment functionality for those who want and need those services.

Payments 100

Payments Mobile Apple Google 100