Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 117

Technology Resources Fraud Strategy 117

Independent Banker

OCTOBER 31, 2021

“In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”. Chris Jundt, First State Bank & Trust. Community bankers are increasingly recognizing that the future of digital lending is here. Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

FICO

JUNE 21, 2022

We know that many digital transformation projects fail to deliver what was expected, for many reasons. Particularly given the way the lines between industries have blurred with competitive guard rails no longer defined by verticals. It's a question continually posed in The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

Gonzobanker

JUNE 11, 2018

Attendance at American Banker’s Digital Banking conference has grown significantly since I was here in 2016, reflecting the obvious interest levels in digital, yet the vibe remained largely the same as two years ago…. See you can align your business and digital strategy. Huge missed opportunity.

Conference 72

Conference Digital Banking Austin Digital Strategies 72

Gonzobanker

APRIL 24, 2019

In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. Umpqua Bank ’s Rilla Delorier had to follow that. This year, 90 vendors and all but one of the major digital banking and CRM vendors were there, not to mention a few of the lending vendors.

Branding 136

Branding Conference Strategy Oregon 136

CB Insights

MAY 15, 2019

We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

DECEMBER 5, 2016

Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication. More than ever, companies need to be inclusive of all of their customers and provide convenient authentication across all digital channels.

Security 12

Security Mobile Technology Virginia 12