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What Does Banking Need More: Customer Experience or Product Innovation?

The Financial Brand

Some maintain CX has fallen in importance in the fintech age. The post What Does Banking Need More: Customer Experience or Product Innovation? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The arguments pro and con provide key insights into banking's future.

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Financial Institutions Must Kill Pain Points in Their Customer Experience

The Financial Brand

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

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8 Fintech Trends Changing Banking Forever

The Financial Brand

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Weekly Wrap: MoneyLion prepares for growth, as fintechs focus on holiday promotions

Bank Innovation

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

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Can Traditional Banks Keep Pace With Fintech Challengers?

The Financial Brand

The post Can Traditional Banks Keep Pace With Fintech Challengers? appeared first on The Financial Brand. The rise of digital challengers drives a rethinking of outdated business models and a new perspective on how to make a bank future-ready.

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The Future of Loyalty in Banking is at Risk

The Financial Brand

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night

The Financial Brand

The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand. Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans.

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