Branding Customer Experience Events Millennials 
Perficient
FEBRUARY 9, 2021
This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”.
PYMNTS
JUNE 21, 2018
The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. This generation values experiences, not just tangible goods. In terms of customer experiences, Alexander doesn’t think that customers are looking to “traverse huge amounts of space.”
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PYMNTS
FEBRUARY 25, 2020
Data: 6,300: Minimum number of attendee check-ins at all Anthropologie events in 2019. 73 percent: Share of millennials who are doing DIY home improvement. 19 percent: Growth rate of “experience-driven” brands, per one recent report. 25: Number of locations where Anthropologie ran a fashion show in March 2019.
Insights on Business
FEBRUARY 13, 2019
Next is a digital bank, completely disassociated from the Bradesco brand. Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. If it doesn’t, negative news travels fast through millennial networks.
PYMNTS
SEPTEMBER 12, 2018
Today, Simpson believes it’s easier than ever before to build a brand online with tools like Instagram and Facebook. And entrepreneurs from many different verticals are tapping into their expertise to offer unique destination experiences for travelers. Millennials make up about a third of the U.S.
Insights on Business
OCTOBER 10, 2017
Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.
PYMNTS
MAY 17, 2018
Sales were on the rise for three consecutive quarters, but fall saw those figures taking a surprise tumble and raising concerns among investors who worried that perhaps the brand had lost a step. The whole idea… is to evolve our customer experience.”. The remodel is undeniably paying dividends. Will it work?
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