Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. By Phil Britt.

Community Bank 70

Community Bank Community Operations Retail 70

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. However, Silsby says technology also can free up time for employees to have more meaningful interactions. Use social media to build trust. Be authentic.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 11, 2016

Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Diana Chin (HR & Operations). Katerina Frolovicheva (MD, Technologies Innovations). The account has a tie into social media and sharing.

Video 40

Video Mobile social media Analytics 40

CB Insights

MARCH 27, 2019

Facebook, for example, disclosed that an unprecedented data breach in September 2018 exposed the social media accounts of up to 90M users — including login credentials — effectively compromising access to any site that lets users log in with their Facebook account. But the company is not alone. Confirm.io The Controversies.

Google 76

Google Apple Security Data 76

CB Insights

MARCH 13, 2019

New York, Boston, Chicago, and Nashville, among other cities, all played host to newly minted unicorns last year. Select Investors: Camelot Venture Group, Align Technology, Kleiner Perkins Caufield & Byers, Spark Capital, Clayton Dubilier & Rice. Plaid Technologies. Valuation: $3.2B. Total Funding: $1.3B. Valuation: $3B.

San Francisco 77

San Francisco Company US California 77

CB Insights

JULY 17, 2018

The old guard of American dining are switching up their games to compete: McDonald’s is adding self-serve kiosks to many of its franchises, upping the ante with mobile order technology. Vegan fast casual: By Chloe (NYC, Boston, LA, Providence, London). In Boston, Oleana founder Ana Sortun opened the lunch and takeout venue Sofra.

San Francisco 69

San Francisco California United States CA 69

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. “The underlying principles of strategy are enduring, regardless of technology or the pace of change.”

Strategy 78

Strategy Management Analytics Tools 78

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. HQ: Boston, MA. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Info: Fiserv is a leading global leader in financial services technology solutions.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

MARCH 19, 2018

In the last few months alone, we’ve seen snow in Rome and three powerful nor’easters in Boston in the space of two and a half weeks — with some forecasts predicting a fourth this week. Robotics and technology are taking jobs from people who need them the most, it’s said. The number of new businesses is at an all-time low.

Google 148

Google Apple Retail Millennials 148