William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. And of course, SMB lending has been a huge focus for fintech. With all of these components, the offering has become more of a dashboard.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 10, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. Demo 2: when a customer does need to talk with an agent.

San Jose 40

San Jose Customer Experience Mobile social media 40

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. Digital-only banks, fintechs and bigtechs have the right mix of entrepreneurial ingenuity and technology capability to make irreversible inroads into corporate banking—including corporate payments.

Payments 150

Payments Customer Experience Survey Capital 150

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Sergii Danilenko (Head of Marketing). 01:15 pm 10 Reasons Why Fintech Startups Fail. Download our latest white paper that discusses what it really takes to develop a successful Fintech startup. Maria Gurina (Bus. finovate Tweets.

Video 40

Video Lending social media Analytics 40

Insights on Business

FEBRUARY 13, 2019

For example, by partnering with movie theaters and ride-sharing services like Uber, Bradesco is able to generate relevance, frequency and importance with a social-based marketing strategy. Bradesco learned that “For the millennial user base, great customer service is essential: Fast responses are expected.”

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. An App Store for FinTech applications. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions.

social media 40

social media ATM Mobile Customer Experience 40