Remove Big Data Remove Community Remove Customer Experience
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5 things banks need to do to boost customer experience

NCR

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

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Rebeca Romero Rainey: ICBA’s fintech partnership

Independent Banker

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

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Spain’s FinTech Dark Horse Arrives

PYMNTS

In this week’s installment of PYMNTS’ Weekly Tech Center Roundup , Madrid takes center stage and showcases why the tide is changing within its tech community. But Madrid’s tech community is in a state of transformation. BBVA’s strategy includes making use of Big Data and AI to delivered more personalized solutions to customers.

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Deep Dive: How Data Provides Businesses With Competitive Analytics

PYMNTS

Fraud solutions are needed to help firms understand the meaning behind increasingly complex data sets. These solutions use Big Data analytics and machine learning (ML) to help businesses better detect fraud and reduce the risks of financial losses. agencies now regularly employ them.

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Uncovering the Hidden Efficiencies in Loan and Deposit Operations

Gonzobanker

Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. One of Cornerstone’s community bank clients uses RPA to reverse temporary daily POS limit increases, which its related bank system does not permit, eliminating a formerly manual daily process.

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SourceMedia’s Small Business Banking Conference Show – No Shortage of Innovation

William Mills

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. AI Foundry. www.aifoundry.com. Think Quicken Loans® on steroids but for small business lending.

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Wave of change: Why corporate banks must become part of the digital enterprise

Bussman Advisory

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Many corporate banks are saddled with outdated legacy technology that is expensive to maintain, limiting what they can offer. Wildly different technologies and formats stand in the way of convenience and interoperability.