The Financial Brand

AUGUST 16, 2021

The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings. The post TD Bank Retools Branch Network While Beefing Up Digital Investments appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 31

Banking Trends Analysis Meeting Trends 31

The Financial Brand

JUNE 13, 2021

The post Consumer Lending Transformation Requires Speed, Simplicity and a Digital Mindset appeared first on The Financial Brand - Banking Trends, Analysis & Insights. To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile experiences.

Lending 43

Lending Banking Trends Analysis Trends 43

The Financial Brand

MAY 4, 2021

A redefining year for the industry accelerated digital banking trends but left many strategic question marks for retail banking leaders. The post How Covid-19 Continues to Reshape Consumer Banking Behaviors appeared first on The Financial Brand.

Banking Trends 43

Banking Trends Digital Banking Trends Branding 43

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 39

Community Community Bank Banking Trends Analysis 39

The Financial Brand

JULY 21, 2021

Promotions will carry through to Goldman Sachs' long-anticipated introduction of consumer checking accounts for its online customers. The post Marcus Mocks Traditional Banks in New Digital Advertising Campaign appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 17

Banking Trends Analysis Branding Trends 17

The Financial Brand

JUNE 27, 2021

As a new normal begins both must take a fresh look at what they are doing with mobile apps and beyond or get beaten by large national banks. The post Two Emerging Trends Signal Trouble for Both Fintechs & Regional Banks appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Regional 36

Regional Trends Fintech Banking Trends 36

MyBankTracker

JANUARY 19, 2021

We’ve kept a close eye on how banks and other financial institutions have changed their products and services in 2020. Here are some of the consumer banking trends that we believe will take hold in 2021. Consumer Banking Trends of 2020. Adoption of digital banking. Expected Banking Trends for 2021.

Marketing 52

Marketing Banking Trends Trends Cards 52

South State Correspondent

AUGUST 8, 2022

More to this point, community banks will see increased competition from online-only banks. Last month we saw a skyrocketing of rates by some of the more aggressive banks (like Capital One), and we now see that in their deposit betas (below). This will decrease savings levels and, in turn, retail deposit balances.

Trends 195

Trends Community Bank Community Retail 195

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. Of course, this may not always be down to the bank, but it illustrates how extra steps can easily get in the way of a smooth experience. How banks can streamline the experience.

Customer Experience 74

Customer Experience Course Trends Big Data 74

FICO

JUNE 9, 2016

If your company is a bank or a card provider and you’re wondering how make Millennial customers happy and retain them, you don’t need to run out to hire a very expensive consultant, or launch a huge advertising campaign. It is why the most successful banks have recognized that fraud is more than a cost-containment problem. Census data.

Millennials 40

Millennials Fraud social media Survey 40

CB Insights

AUGUST 23, 2018

JPM’s evolving suite of digital banking apps. Branded cards. Physical branch banking. Beyond traditional recruiting channels, JPM is also leveraging its recent $300M+ acquisition of online payments service provider WePay to attract talent in Silicon Valley. Mobile apps. Chase Sapphire. ChaseNet & ChasePay.

Cards 76

Cards Mobile Strategy Branding 76

NCR

JUNE 12, 2017

Taking account opening as an example, one of the goals of omni-channel delivery is providing a seamless experience across channels – so customers can start to open their account online and finish the process in a branch, for instance. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82