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The year shareholder meetings went virtual

American Banker

Discover Financial Services and Bank First in Wisconsin, two of the many companies that went all-remote with their annual meetings this year, gave the process high marks. But the longer-term prospects industrywide are unclear.

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How to Increase Profitability: Data from Digital Insight

Banking 2020

As an ongoing initiative, Digital Insight , an NCR company, has been conducting a comprehensive study of financial institution customers. From these studies, the company has been able to provide a deeper view of banking customer behavior across several categories, such as mobile and online banking.

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Banks: sink or swim with FinTech players

Banking 2020

Banking institutions must engage with emerging financial technology (FinTech) companies or risk being left behind by an industry that is currently undergoing one of the largest transformations ever seen. In the past five years, the number of FinTech companies and non-traditional payment providers looking to enter the sector has boomed.

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Contracting in the financial services industry: Is it beneficial?

Banking 2020

Outsourcing is something that many industries are embracing as it can offer more flexibility in the way that a company operates. Particularly in a small bank or credit union, administrative tasks can take up a great deal of time. However, umbrella companies such as self-employed PAYE , offer services that can ease this problem.

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Scorecard Reports

Javelin Strategy & Research

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Its approach allows banks and credit uni.

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When Silicon Valley Needs Financial Advice

Banking 2020

That’s how much just one institution has already made this year advising technology companies on financial services issues. But could that be good news for other banking institutions as well? The corporation is thriving in this arena by creating and deploying teams to meet clients’ needs at multiple touch points.

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How to Serve Smaller Businesses for Bigger Profit

Banking 2020

Traditional business banking services for larger companies have been a profitability mainstay for many financial institutions, but this typically isn’t the case for the small-business segment. About David Potterton: David serves as the Director of Business Banking at Digital Insight, an NCR company.

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