Cisco
OCTOBER 11, 2021
It’s a time of transition and digital transformation in financial services. From a customer experience perspective, digital-first is the priority, enabling customer self-service, and digitizing paper-intensive transactions whenever possible. Only 14% of banks are in the execution phase of their digital strategy… BDO.
PYMNTS
MAY 28, 2020
In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. Namely, people will want to transact digitally, but interact physically.
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Bobsguide
SEPTEMBER 5, 2022
So how can financial services operators build trust in this digital age? Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. The way forward.
Celent Banking
FEBRUARY 4, 2016
The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience.
Celent Banking
JANUARY 25, 2016
Celent´s discussions with banks have largely echoed this change, moving to a broader understanding of digital strategy and what it means to be “mobile.” Think about the consumer-facing branch tablet: This could be roaming personnel in the branch, tablet-like ATMs and kiosks, or as a way to streamline the on-boarding process.
Gonzobanker
MARCH 24, 2021
Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Reality According to Customer Experience Executives.
Celent Banking
JULY 12, 2016
While the idea that mobile banking adoption would peak at around 50% doesn’t intuitively make sense for those in the industry, it’s obvious that many consumers are perfectly fine interacting with their bank solely through online banking, ATMs, or branches; they may never become mobile users.
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