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For Customers, UX = XOXO

Jack Henry

In the early 1990’s, the owner of the small commercial bank where I served as the Data Processing Officer decided to shake things up a bit by removing a relatively popular head of operations and replacing him with the Vice President of Marketing. Marketing ! In software circles, UX (User Experience) is the new buzzword.

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

Or, as a recent CNBC article put it, quoting a source, “a mass extinction event.”. Among the latest chronicles of that struggle came this week via a CNBC article , which includes this quote from a 2016 McKinsey & Co. So far, at least, global banks are holding up, based on their most recent reporting periods,” the article says.

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15 Ways We Are Using ChatGPT in Banking

South State Correspondent

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

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A Look At Amazon Protect: Amazon’s Warranty Insurance Brand Expands In Europe

CB Insights

A Google search for the “Amazon of insurance” yields over 78 million results, topped by articles with grandiose titles like “Will Google or Amazon offer one-click life insurance?” In terms of UX, the purchase flow for Amazon Protect is integrated directly into the checkout process, as shown below in orange.

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Temenos to Acquire Kony: So What?

Gonzobanker

The digital banking market continues a long burn—this time like the smoke of a Texas summer barbecue. market expansion. market has been a hard row to hoe for Temenos. market – already well established internationally from the aforementioned growth. So now you can lose those European loafers and wear these [cowboy boots].”

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Can Smartphones Solve ATM Skimming

Banking 2020

According to a recent article in ATMMarketplace.com, card skimming accounted for more than $2 billion in losses. Thus we are forced to use QR codes instead of a superior UX with NFC or Bluetooth to establish a handshake between the phone and an ATM. ATM skimming remains a big business for organized crime rings.

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The 2019 GonzoBanker Awards

Gonzobanker

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. This was a terrific combination of two education-focused cooperatives across both Southern and Northern California markets. It’s early but it’ s a great entry to the market and our industry.

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