FICO

JANUARY 24, 2018

Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

CB Insights

FEBRUARY 13, 2020

Leadership and board members. Stripe Connect and billing services help companies manage marketplaces, subscriptions. Payments companies assumed risk for losses associated with chargebacks, fraud, KYC, or AML, while also providing support, dispute management, and reporting. Company Leadership & Board Members.

Online 98

Online Company Retail Payments 98

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Canapi is the Seven Degrees of Kevin Bacon halved with someone in this group 1 (2-3 at most) degree away from every bank and fintech decisionmaker in America. Remember that?

Idaho 172

Idaho Community Industry Strategy 172

NCR

MARCH 17, 2016

Leverage historical strengths to manage the customer’s moments of truth. Traditional banks and CUs have a long history with customers and despite the financial crisis, they remain the primary institution managing savings. Leadership from the top is essential for success. Let mobile lead the way.

Fintech 40

Fintech Mobile Trends Compliance 40

PYMNTS

DECEMBER 13, 2019

“We consider delivery to be a natural extension of the shopping experience, and an important way to bring the benefits of the on-demand economy to more people,” Nuro said in its own press release. It’s white, powdery and the best snow comes straight from South America,” the description read. We all know how snow works.

New York City 131

New York City New York Retail US 131

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Alex Jimenez

FEBRUARY 27, 2019

Like AI, IBM had an announcement about their new hybrid cloud offering “to help businesses migrate, integrate and manage applications and workloads seamlessly and with security across any public or private cloud and on-premises IT environment.” A banking specific area that I wanted to hear about was Open Banking and API management.

blockchain 40

blockchain Conference Security Innovation 40

CB Insights

DECEMBER 19, 2017

The company recently rebranded as “Gander Outdoors” and has noted plans to relaunch in 2018 with a revamped customer experience for outdoors enthusiasts. However, new leadership has recently claimed that HHGregg will make a comeback with a revamped website and smaller physical footprint. RadioShack. Date: March 2017.

Retail 78

Retail Branding Company Capital 78

Gonzobanker

DECEMBER 19, 2022

Senators Dick Durbin (D-IL) and Roger Marshall (R-KS) with a rare bi-partisan move showing that pinch-your-banker-and-hug-your-merchant is apparently as wholesome America as apple pie. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. Sam Bankman-Fried of FTX.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. For decades many thought it would never happen but now America’s Credit Unions is becoming a reality. We remember his architecting the legendary Bank of America and Security Pacific merger on the West Coast.

Fintech 194

Fintech Community Regional Technology 194

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Our dedicated team of 37 professionals are in North America. Key Executives.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

JULY 24, 2020

Nike Restructures Corporate Leadership In Digital Push . Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. Salesforce Boosts Payments Capabilities For Users.

Fraud 159

Fraud Leadership Kentucky social media 159

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.

Utah 60

Utah System Community Marketing 60

Gonzobanker

MARCH 30, 2017

There’s “Make America Great Again” (Donald Trump) and “Change We Can Believe In” (Barack Obama), but my all-time favorite is Bill Clinton’s, “It’s the economy, stupid!” In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

MARCH 30, 2017

There’s “Make America Great Again” (Donald Trump) and “Change We Can Believe In” (Barack Obama), but my all-time favorite is Bill Clinton’s, “It’s the economy, stupid!” In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60