Insights on Business

MAY 22, 2019

Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Global card fraud losses are on the rise—from 2016 to 2025, they are projected to nearly double, climbing from US $22.8 Protecting customers and the customer experience. Growing fraud requires new approach.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Cisco

APRIL 26, 2022

Those ecosystems could add up to a $60 trillion integrated network economy by 2025, according to McKinsey. This challenge is compounded by the growing use of alternative data from sources like customer data platform (CDP) providers, fintech partnerships, and even from sensors and IoT devices.

Big Data 148

Big Data Data Analytics Examples 148

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. This question encompasses the actual product (or service) itself, the quality of the customer experience in acquiring and using the product, and the pricing of the product. What : Customer Experience is Not a Strategy.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

Abrigo

FEBRUARY 3, 2017

Bank management understand that the process small business owners go through to apply for a loan at most financial institutions is often archaic. They intend to: • Create a better customer experience as described above. Most notably, the institutions recognized that change was overdue for their business lending programs.

Lending 150

Lending Community Bank Meeting Community 150

Insights on Business

FEBRUARY 27, 2019

It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? Accenture says that 85% of companies have a digital transformation effort underway; IDC projects that companies will spend another $10 trillion between now and 2025.

Customer Experience 52

Customer Experience Analytics Strategy Management 52