2020 Branding Customer Experience User Experience 
Perficient
SEPTEMBER 15, 2020
And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.
Cisco
DECEMBER 21, 2020
As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. How will you assure and secure user experience to any cloud from anywhere? How will you host legacy workloads?
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PYMNTS
JANUARY 8, 2021
The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. The year 2020 saw the overall index score rise by 2.2
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
Perficient
FEBRUARY 4, 2021
Designing with accessibility in mind creates a better site/experience for all users. An accessible site can bring in additional customers and provide brand differentiation from your competitors. An accessible site can also tie in and reinforce your company’s brand values.
Perficient
OCTOBER 29, 2020
For any brand that promises to entertain, motivation should center on pleasure. Quibi also needed to motivate users based on belonging and acceptance. But while Quibi was aiding users’ ability to watch TV, it was hampering access in other ways. Quibi launched in April 2020, just as the pandemic was upending public life.
PYMNTS
DECEMBER 18, 2019
You can count on at least one thing for retail in 2020: Things will get much more personal. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. We want to be able to enable payments and a smoother transaction no matter what customization is desired,” he said.
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