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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year. The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […].

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WTF USA EMV CVM POS PIN SNAFU

Tomorrow's Transactions

Some issuers preferred chip and signature because it has higher interchange, not because US consumers are morons who uniquely amongst the nations of the Earth cannot remember a four digit personal identification number (PIN) that they use several times every day. As far as I know, neither of these is true. Krebs on Security.

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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

Emily Merline, originally from Milwaukee, WI, attended Arizona State University on a National Merit Scholarship. More About Deepti Dhar’s Bright Paths Project: Welcome to Stock Market. Emily Merline’s Bright Paths Project: Writing Stats App.

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The 2019 GonzoBanker Awards

Gonzobanker

So many miles to go, retail bankers! In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Retail & e-commerce: Convenient shopping & scheduling. Crafting a simple UX for a personal finance app is a tall order.

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The 2022 GonzoBanker Awards

Gonzobanker

Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally. FIS wins Valley National with IBS platform. Knowledgeable from retail to complex treasury needs, Cody is one of the best.

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Chatbot Tracker: Cyber Monday, Altruism And What Conversations To Avoid

PYMNTS

Chatbots will be giving Santa some help this holiday season for a few boys and girls on the digital nice list, but they are unlikely to give retailers the needle-moving sales boost they’re looking for,” said Jake Bennett, CTO at POP. retailers have to choose a message platform for their shopping bot among a wide range of options.

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