PYMNTS
MARCH 24, 2020
This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?
PYMNTS
JUNE 4, 2020
That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).
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PYMNTS
OCTOBER 13, 2016
London transportation that accepts Oyster will support mobile payments of up to £30 only, and for larger amounts, users can use Vodafone Pay at retailers, which requires a PIN. According to Media and Services UX, (MSX) group at Strategy Analytics, three-quarters of mobile payment users in China do so in physical stores daily.
Javelin Strategy & Research
SEPTEMBER 23, 2015
Retailers need to train front line staff IMMEDIATELY on EMV card etiquette and nanny consumers through the new UX. Twelve long elephants is a lot of long elephants. Nonetheless, even if it is four elephants, that’s still a long time while you’re in limbo. Imagine if this was the week after Thanksgiving with a ten deep line.
Tomorrow's Transactions
AUGUST 24, 2016
Merchants wanted PIN because the fraud rate on PIN is two orders of magnitude less than with signature. However, until such time, we should probably make an effort to improve the user experience (UX) for the typical consumer and make cards work better for the merchants. From The Great EMV Fake-Out: No Chip For You! Krebs on Security.
Celent Banking
JUNE 5, 2015
Focusing on alerts only in the context of trying to stimulate behaviors (and leaving aside their potential to help in fraud, balance notifications, and the like), researchers found that some people who were told that their FICO score was good became complacent and indulged in behavior that subsequently lowered their score.
Gonzobanker
DECEMBER 19, 2022
In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. Knowledgeable from retail to complex treasury needs, Cody is one of the best. In January, we were discussing crypto and the need to formulate customer crypto strategies. Goes to CSI.
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