Fintech Labs Insights

AUGUST 1, 2016

With the “always-on aggregation” and UX/UI of MX , the newly-launched Contextual PFM from Q2 is designed to make actionable financial insights a part of every customer’s mobile banking routine. Q2 demonstrated its Risk & Fraud Analytics platform at FinovateSpring 2011. Q2 + MX = CPFM.

Technology 12

Technology San Francisco Nebraska UX 12

FICO

FEBRUARY 12, 2023

Small UX improvements (like real-time address lookup) can have a big impact on customer experience. An incorrect customer address poses 
little actual risk of fraud, but verifying it or making customers retype their address adds unnecessary friction to the process.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Fintech Labs Insights

JANUARY 27, 2016

How do you build a UX for consumers who say one thing, but do another? Solution: Provide simple-to-use deposit-fraud insurance for peace of mind. But if you observe consumer behavior, they almost always head towards “convenience” at the expense of even basic control ( see examples below ). Fee opportunity? Absolutely.

UX 12

UX Examples Security Video 12

Fintech Labs Insights

DECEMBER 2, 2019

Metrics: In Q3, @bankmobile (digital unit of @CustomersBank ) books small profit ($900k pre-tax) despite $4M fraud loss + $1M legal bill. Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout. UX Tips: U.S. BankMobile posted its first profitable quarter in the period ending Sep 30, 2019.

UX 15

UX Digital Banking Mobile Taxes 15

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention.

Idaho 148

Idaho Conference Data Marketing 148

BankNXT

DECEMBER 5, 2016

Shaun Weston talks to Sarah Clark from Mitek about mobile security and the habits of the millennial generation when it comes to mobile financial services. Sarah Clark from Mitek on millennial habits and mobile security on BankNXT.

Millennials 40

Millennials Security Mobile User Experience 40

Gonzobanker

DECEMBER 19, 2022

In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought.

Community 216

Community Fintech Industry Innovation 216

Fintech Labs Insights

FEBRUARY 15, 2016

Despite turmoil in global equity markets, the fintech sector continued its 3-year bull market with 21 companies raising $259.1 Six weeks into the new year, fintech companies have raised $4.5 Here are the fintech deals by size from 6 Feb to 12 Feb 2016: Renew Financial. million, for a $12 billion annual run rate. times the $1.9

Company 12

Company Fintech New York City Comparison 12

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase.

Mobile 141

Mobile UX Cards Payments 141