Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. Recent bank crises plead the case for risk management preparedness.

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social media Risk Management Analysis Industry 170

Bank Innovation

MARCH 13, 2018

EXCLUSIVE - Before social media platform Facebook became a popular channel for digital banks to offer banking features to its customers, let’s not forget that FB was first and foremost an important advertising tool for banks to reach a younger audience. Take British challenger bank Starling Bank, for example.

Digital Banking 249

Digital Banking social media Tools Examples 249

William Mills

JUNE 27, 2019

Since the beginning of social media there have been a wide range of uses. Whether you’re sharing a picture of your breakfast or opining on this season’s The Bachelorette, social media has created an equal playing ground for reaching out to just about anyone.

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social media Meeting US Examples 48

William Mills

FEBRUARY 25, 2016

Social media is no longer the shiny new toy in the PR and marketing toy box. Today, financial providers and FinTech firms alike know they must integrate social media into their communications strategies. For many FinTech companies, social media serves primarily as a source for leads.

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social media Training Tools Video 40

Long Lasting Ideas

AUGUST 7, 2014

The expansion of social media in the workplace and for personal use has made it vital for financial institutions to include a specific social media policy within its policies and procedures. 8 Steps to Create Your Social Media Policy. IBM Social Computing Guidelines. Social Media Policy Database.

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social media Policies How To Handbook 69

Independent Banker

OCTOBER 14, 2014

Husic: Originally, I had qualms about effective use of my time as an executive and the ROI of social media. After many discussions with my marketing firm—which has always led by example—I consented to start my Twitter journey. Ann Chen ( ann.chen@icba.org ) is ICBA’s director, social media engagement.

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social media Leadership Community Community Bank 105

Bank Innovation

MAY 29, 2017

A lot of data is being generated and collected on a daily basis thanks to social media, IoT, and online customer behavior (Upstart, for example, uses this method for its underwriting decisions). Customer data is (arguably) the most valuable asset in many industries, financial services included.

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social media Analytics Fintech Examples 318

PYMNTS

OCTOBER 16, 2020

The Competition and Markets Authority has been investigating hidden advertising on Instagram over concerns that too many social media influencers are posting content about businesses without making clear where they have been paid or incentivized to do so, and that the platform was not doing enough to tackle the problem,” the announcement explains.

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social media Branding Guidelines Regulation 212

PYMNTS

MARCH 3, 2020

The wisdom of crowds, gleaned from social media, can paint a gestalt picture of how a government agency’s, bank’s or retailer’s efforts are being received on the ground, so to speak. And it can also (perhaps), fed through models and analytics, can bolster decision-making for the greater, common good. Ethical AI.

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social media Data Analysis Analytics 214

CB Insights

JANUARY 10, 2019

The company wants to highlight relevant, viral social content as well. The quality, virality, and relevancy of social media content would be quantified using a variety of data points — everything from follower relationships to time frames to hashtags. How it works. The scores can be adjusted based on various parameters.

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social media System Examples Google 44

William Mills

DECEMBER 15, 2016

But with the sharp rise in social media, crises can leave a nasty scar if not handled appropriately. For a second consecutive year, WMA participated in a #BankOnSocial Twitter Chat, moderated by WMA-client Kasasa, to discuss how to effectively manage a social media crisis. Q: After identifying spokespersons, what next?

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social media How To Training Examples 40

Perficient

DECEMBER 29, 2020

Below are three examples of outstanding customer engagement campaigns that were launched by well-known brands (not discussed in our webinar!): It was so personal that people bought bottles for themselves and others and took to social media with thousands upon thousands of photos.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. The company announced yesterday (May 26) that it will partner with Widewail, an automotive reputation management and social media engagement solution.

Online 151

Online Management social media Branding 151

PYMNTS

JUNE 8, 2020

Saunders cited the example of the popular Chinese retailer Suning, which opened a retail location in April where a “virtual shelf” displays products that shoppers can purchase via a smart screen. In addition, Saunders pointed out that a number of retailers have been “nimble” in tapping into social media to work with customers.

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social media Retail Examples System 141

BankInovation

APRIL 8, 2022

For example, social media platforms employ machine learning to keep their users engaged and some — like Facebook and […]. Over the past decade, the use of complex algorithms and artificial intelligence (AI) has become increasingly common.

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social media Examples 98

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

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social media Retail Tools Examples 118

PYMNTS

JANUARY 29, 2020

Facebook reported a 51 percent spike in its costs and expenses for the full year 2019 — that increase coming as the social media platform faces more questions from regulators and policymakers about its present and planned endeavors. 29), and reported that total costs and expenses hit some $46.71 billion, up 27 percent year over year.

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social media cryptocurrency Examples Report 142

Long Lasting Ideas

FEBRUARY 22, 2016

It’s about old-school “social media’. For example, say a candidate reaches the “finalist” stage for a position. And as for phone calls and e-mails, an example: One Pensacola, Fla., And what in the name of holy matrimony does a rejection letter have to do with bank marketing? And it’s hurting American business.

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social media United States Branding Meeting 40

PYMNTS

JUNE 14, 2019

And the idea is to take advantage of the ongoing rise of mobile commerce and social media to create, in essence, digital communities centered around pets — and not just ones that spark to life when little Fido goes missing, or plots an escape from a dog park or a particular section of the beach in the summer. Social Media Aspect.

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social media Retail Community Mobile 194

Independent Banker

MARCH 31, 2022

I used to love collecting customer testimonials, because I would hear stories of how, for example, a local business that opened a deposit account on the day the bank opened was now a community fixture being run by the second or third generation. Where I’ll be this month. It’s about taking that next step to communicate how we engage.

Oklahoma City 161

Oklahoma City social media Memphis Community 161

NCR

JANUARY 12, 2017

For example, Facebook’s retargeting power can help banks play the long game and deliver personalized ads to users’ News Feeds based on previous interactions they’ve had (or not had). Co-branding through corporate sponsorships with professional sports teams, for example, is a common investment for financial services organizations.

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social media Video Branding Examples 40

PYMNTS

MARCH 26, 2020

Part of that communication and brand strategy must include social media, which too many retailers have de-emphasized. For example, Ray Carbonell, CEO of Qnary , a provider of executive reputation services, said for retail c-level leaders must focus on clear communication — internally and externally.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

DECEMBER 15, 2020

Goldfarb brought up GoDaddy's acquisition of Sellbrite , whose technology helped to plug businesses into digital markets or social media, as an example of helping SMBs get ahead online. He said a business could do both, and that they didn't have to be competitors.

Technology 337

Technology Payments social media Software 337

PYMNTS

AUGUST 9, 2019

Direct sales company Younique, which has been pivotal in its approach to social media marketing, has launched an augmented reality (AR) makeup trying-on tool, according to a release. . For example, the company is launching the Moodstruck Pressed Shadow collection in September, but customers can use the AR tool to try it right away.

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social media Tools Branding Analysis 136

PYMNTS

JANUARY 30, 2019

Pinterest , the social media operator that is gearing up to launch an initial public offering, has tapped Goldman Sachs and JPMorgan. Pinterest has been able to avoid all the controversy swirling around the other social media companies. According to the report, Pinterest may be able to raise roughly $1.5

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social media Tools Examples Regulation 122

Gonzobanker

APRIL 11, 2023

We’re living in a world where trust can snap overnight and social media has no off hours. For example, if the vendor says it will offer “enhanced” call center support on go-live day, clarify what “enhanced” means. Inform them of the upcoming change across all your brand’s channels (website, mobile app, social media).

Digital Banking 148

Digital Banking social media System Customer Experience 148

PYMNTS

JANUARY 13, 2020

For example, firms are banned from using bots in a way that allows them to buy thousands of tickets for events and then resell them for highly marked-up prices. In other examples, end users must be informed when prices are based on their internet browsing histories. In India, Too. A California CFPB? Penalties in the New Year.

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Data social media Regulation California 131

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

NCR

JUNE 8, 2016

billion daily active users, these social platforms have the potential to be an outstanding marketing tool for a credit union. If used correctly, social media can engage credit union members in a customized way that will enhance their overall experience and increase their loyalty to your credit union. With an average of 1.04

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social media Millennials Strategy Industry 40

PYMNTS

OCTOBER 22, 2020

Sephora had previously examined BNPL, for example, but the company officially rolled out the payment type during a boom in popularity among U.S. Omnichannel, Options And Social Media. Social media is also becoming a critical commerce channel for retailers. consumers in May.

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social media Retail Online Mobile 200

Independent Banker

OCTOBER 31, 2022

ICBA chairman Brad Bolton showed examples of ICBA bankers on social media. The leadership conference hosted 26 speakers that helped attendees prepare for the future of banking. Bolton welcomed LEAD FWD attendees in Fort Worth, Texas. LEAD FWD is the only national leadership conference specifically for community bankers.

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Fort Worth social media Leadership Conference 91

PYMNTS

DECEMBER 5, 2018

Think about it: A person who makes a donation in the public sphere of social media might encourage others to do the same. This can serve as a powerful force when it comes to online charitable giving via social media. A social media conversation about a cause or charitable need can easily inspire consumers to donate.

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social media Online Maine Payments 187

PYMNTS

JUNE 20, 2020

But as of this week, the phrase is getting a modern, digital upgrade thanks to combined efforts of Burger King and Chinese-based short-video social media site TikTok. For example, the Chinese version of TikTok (called “ Douyin ”) has shopping links built directly built into livestreaming — a feature TikTok presently lacks.

Branding 222

Branding social media Video Examples 222

PYMNTS

NOVEMBER 24, 2020

He uses the friendly, in-person relationships of a credit union as an example. Social media and getting comfortable with [digital interactions] are not developed world phenomena,” he said. He points to his own kids as an example. So mobile is an extremely important aspect that one has to consider as the new norm.”.

Mobile 310

Mobile social media Fintech Innovation 310

Filene

FEBRUARY 1, 2017

This session will cover how credit unions can connect with audiences on social media through story telling and real examples of member success. And then tapping into the power of employees and their personal social networks as ambassadors for the credit union.

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social media Tools Strategy Examples 28

Gonzobanker

NOVEMBER 16, 2023

Traditional financial institutions that want to compete with fintech disruptors like Chime and X (formerly known as Twitter) need to up their social media game. hours per day on social media. Sofi has built strong engagement through its Richer Lives social media strategy and influencer Vivian, “your rich BFF.”

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social media Marketing Millennials Trends 97

PYMNTS

DECEMBER 18, 2020

The newspaper cited examples of vendors selling vaccines produced in Western countries and in China, ranging in price from $250 to $750.

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Report United States social media Guidelines 274