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Retail Pulse: Zola Opens NYC Store; Kleinfeld Shop ‘Pops Up’ In NJ

PYMNTS

Digitally native retailers are opening stores to bring their virtual experiences into the real world, and Zola is one of the latest merchants to test out the brick-and-mortar waters. The wedding retailer opened a store in New York City’s Flatiron District that is billed as a “one-stop-shop for wedding planning.”.

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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

The health crisis has forced the sector to hasten its use of technology to improve customers’ experiences at the drive-thru, to streamline curbside pickup orders and to cater to a limited number of dine-in patrons. . Post-Pandemic Moves. Shake Shack reported that its Q3 sales were down 18 percent compared to the same period last year.

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Walmart Pushes Digital Innovation During Investor Day

PYMNTS

.” “We are getting to reimagine retail and our business … expect us to test a lot and fail a lot,” he said. The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy. in the next fiscal year.

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Diebold Nixdorf On The Roadmap To The Post-COVID-19 Bank Branch Transformation

PYMNTS

As the nation tiptoes toward phased reopenings and embraces a return to at least some life lived in physical spaces as the curve flattens, we’re unlikely to return to banking as it once was. Business Banking, Too. Other banks that have not made these investments will be a bit more challenged.”.

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End-to-end digitization – the key to outstanding customer experience?

NCR

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The research offered some encouraging findings for the future, with 80 percent of CEOs set to increase investment in digital transformation.

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Walmart Amazon Whole Paycheck Tracker: Logistics Upgrades, New Leadership

PYMNTS

Amazon spokesperson Jay Carney was the latest in Amazon’s upper ranks to once again dispute the idea that Amazon is an all-controlling monolith slowly but surely taking over all of retail. At a tech conference this week, Carney said Amazon accounts for a scant 4 percent of retail in the U.S. and less than 1 percent globally.

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QSRs Battle For US Sales With Online Delivery And Payments

PYMNTS

Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. As a result, the company announced in 2017 that it would be closing hundreds of locations and is now testing new restaurant tech in its stores.

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