Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well.

Tools 251

Tools Digital Strategies Analytics System 251

Perficient

OCTOBER 29, 2020

By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

APRIL 10, 2020

While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

Technology 360

Technology Company Operations Payments 360

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

FICO

AUGUST 19, 2022

It is generally held that most traditional companies have all the information they need to make smarter customer decisions that will improve customer loyalty and increase revenue, but it’s sitting in silos scattered across the organization, and management just can’t figure out how to make it all work together and across all channels.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 16, 2021

Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

CB Insights

MAY 15, 2019

Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer. DAX has also worked with the DBS Innovation Group (DiG) on Hack2hire, a hackathon that allows participants to code their way into a career at DBS, and the UNI.CORN management internship program.

Innovation 78

Innovation blockchain Technology Groups 78