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15 Twitter accounts every bank executive should follow

Abrigo

4) @KarenGMills – Former SBA administrator in the Obama administration, Mills is now a senior fellow at Harvard Business School, writing and Tweeting about small business, lending and fintech. 9) @ICBA – The Twitter account for the Independent Community Bankers of America, @ICBA often has videos and breaking news about community banks.

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Financial Brand Forum 2019: 5 Wins in 5 Minutes

Gonzobanker

It’s really weird to see a live speaker dish up a series of videos mainly of himself … speaking. Kind of like showing up at a Van Halen show and Eddie plays videos of himself on guitar. But I found the Brain Games futurist’s session to be an exhausting rapid-fire techno prodding. Umpqua Bank ’s Rilla Delorier had to follow that.

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Chat Bots: Savior or Disintermediator?

Celent Banking

This video (skip to 7:30) shows what an advanced chat bot might be able to accomplish. But while the opportunity with digital assistants is enormous, banks must be aware of how this affects their current ongoing digital strategy. Bank of America already has one ; many others have plans or pilots.

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Cisco Financial Services welcomes imimobile

Cisco

Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services. At imimobile, we’re focused on enabling the world’s top financial brands to compete with disruptors and fintech’s. What’s filling in the gap?

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What customer complaints can tell you about your experience (and your compliance)

Insights on Business

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Seeing customer feedback as a data source.

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Reinventing the client advisor interaction model is the future of wealth management

Insights on Business

As clients demand greater transparency into their finances, new modes of interaction will push digital boundaries to support complex many-to-many interactions with real-time feedback capabilities beyond current video conferencing tools. Learn more about IBM’s digital strategy and transformation consulting practice.

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Chime, Uniswap, and the future of finance could soon struggle

Lex Sokolin

The start-up is claiming to be EBITDA-positive, thereby reaching an amount of (basic) profitability that many fintech companies lack. Apologies for the cliche, but do check out the Steve Jobs video above starting around the 50 second mark. All of those are fractional, digital, and interoperable. And look, we like Fifth Third!

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