Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

OCTOBER 11, 2019

According to CNBC , Amazon has begun talks with OTG’s CIBO Express, a chain of stores most commonly seen in airports, Cineworld’s Regal theaters and sporting event concession stands nationwide. New Leadership Watch: Walmart Names New U.S. Walmart has announced a change of leadership at the top of its U.S. operations.

Leadership 100

Leadership Apple Branding Retail 100

Perficient

DECEMBER 10, 2020

“Without strong CX leadership to champion the company’s initiatives and set cross-departmental goals, CX efforts typically stagnate, devolve, and disintegrate. ” If the answer is not good, then look at leadership as the first step. Your customers have gone through significant personal events in 2020.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. Advisors will be the quarterbacks that direct experts to help clients deal with the impact of major life events (e.g.,

Management 87

Management Data Meeting Branding 87

Accenture

JULY 20, 2017

The leaders don’t treat change management as an ‘add on’ to other programs like network transformation or IT re-platforming. Instead, they view change management as a distinct discipline that not only ensures that they do the things they need to do, but also have the capacity to execute business strategies that will truly differentiate them.

Survey 154

Survey Strategy Digital Strategies Leadership 154

PYMNTS

SEPTEMBER 10, 2019

In an interview with Karen Webster, Norbert Knievel, head of Banking Thought Leadership at Diebold Nixdorf , said FIs would do well to reconsider the role of the ATM in an age where cash usage endures even with the continued inroads made with digital commerce. “So Their hours may not easily dovetail with the 9-to-5 workday.

ATM 158

ATM Examples Course Strategy 158

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Perficient: Digital Strategy Experts.

Meeting 309

Meeting Customer Experience Branding Leadership 309