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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

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This Week In Payments: Digital Banking, Financial Literacy And Expanded eCommerce Competition

PYMNTS

How to meet those preferences profitably has become the focus for both commerce and financial services. He said investors are taking a hard look at whether hefty valuations still make sense given challenger banks’ progress so far. Ranchere said. I think there’s a lot more to look at — and it is where brands need to start looking.”.

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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

John Doe may come to a financial institution seeking guidance on how to live off his social security money, while Jane Doe may need assistance on how to best invest the substantial amount of money she recently inherited – each customer should be treated with the same amount of care and thought. Education and advocacy.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Frame your financial literacy content accordingly.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. A successful digital product manager knows how to bring order to the chaos of digital transformation.

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Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One

Fintech Labs Insights

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

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The Small Businesses (SMB) Love/Hate Relationship with their Bank

Fintech Labs Insights

Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Knowing the bank recognizes your frustration has plans to eventually improve can go a long way in easing or even changing the “hate” score. Related: Top 12 U.S.

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