PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

Retail 137

Retail Millennials New York City social media 137

Insights on Business

JUNE 7, 2017

Further, 33% of Millennials are only willing to wait 1 – 3 minutes to get a desired response, 52% have hung up on a customer service call, and 56% of Millennials have switched from one company to another because of underwhelming customer service. They are set to change customer service as we know it.

Millennials 184

Millennials Training Customer Experience Study 184

Abrigo

NOVEMBER 17, 2023

You might also like this on-demand webinar on the red flags of emerging CRE risk. Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience.

Lending 221

Lending Software System Taxes 221

Abrigo

MAY 5, 2022

We have webinars , whitepapers , and other resources to make your job easier. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. or largely focused on the domestic banking market. Asset Liability Modeling. CECL Models.

Community 195

Community Lending Maine Resources 195

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

FICO

JANUARY 19, 2018

If that percentage seems high to you, perhaps it’s because you thought “only millennials” have those kinds of needs. According to Accenture, millennials now number 1.8 And yet, according to The Financial Brand , nearly half (46%) of millennials don’t think their bank markets products that are relevant to their future financial needs.

Analytics 45

Analytics Millennials Retail Data 45