Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

NCR

DECEMBER 20, 2017

User authentication has been a chief security concern for financial institutions (FIs) for many years, and is arguably more pressing today than it has ever been before. It should be remembered that, like any new security technology, biometrics could raise its own unique questions and concerns.

Security 77

Security Knowledge Base blockchain Analysis 77

FICO

JULY 15, 2020

Customer centricity refers to the reengineering of people, processes, and technology, encircling the customer at the center. The bank builds a life-long customer relationship; and the customer enjoys the convenience and peace-of-mind of a bank that is continually serving his or her needs before they even think to ask.

How To 52

How To Study Analytics Knowledge Base 52

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. CreditHQ helps businesses manage cashflow. They analyze credit interactions to determine which customers will pay, and when. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

Examples 221

Examples Fraud Resources Risk Management 221