Customer Experience Innovation Michigan National 
PYMNTS
MARCH 29, 2019
The thing is, someone, or some organization, has to give birth to those experiences and the ecosystems that support them. The retailer recently launched its Power Store concept, with the newest one opening in January in Eastpointe, Michigan near Detroit – even as Foot Locker wrestles with closing older, more traditional stores.
Independent Banker
MARCH 31, 2022
“I’m so inspired by the professionalism, integrity and commitment of our executive committee and board of directors as we work together to serve the needs of community bankers across the nation,” says Terry Jorde, ICBA senior executive vice president and chief of staff. ICBA president and CEO Rebeca Romero Rainey echoes this sentiment.
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Perficient
MAY 21, 2021
Emily Merline, originally from Milwaukee, WI, attended Arizona State University on a National Merit Scholarship. She completed the Programming for everybody course from the University of Michigan and an introductory coding course (which included both Python and Javascript) via Udacity.
William Mills
SEPTEMBER 9, 2016
Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g., Netflix co-founder Marc Randolph said the leading trait of an innovator is identifying pain. Niche Payments Acquisition Award – Goes to City National Bank for its acquisition of FilmTrak.
Gonzobanker
DECEMBER 14, 2023
Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. Award – goes to CNBC’s Jim Cramer , who lamented that banks should have been innovating offerings like those delivered by PayPal and Square.
Gonzobanker
DECEMBER 19, 2022
Let’s see how this new scale allows for big investments in future innovation. April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. Goes to MVB Financial.
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