Gonzobanker
MARCH 7, 2024
From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.
Perficient
MAY 21, 2021
She completed the Programming for everybody course from the University of Michigan and an introductory coding course (which included both Python and Javascript) via Udacity. Her curiosity and desire to learn how to use Python for data organization and building programs to evaluate data led her to sign up for online courses.
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Gonzobanker
DECEMBER 14, 2023
Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. This is a team that we don’t believe sleeps.
Gonzobanker
DECEMBER 19, 2022
April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. The Smarter Bank Customer Experience Award. A relationship bank with a 37% efficiency ratio? Goes to CSI.
William Mills
SEPTEMBER 9, 2016
Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. to see how it will populate.
PopularBank
FEBRUARY 25, 2020
Were there any key takeaways or surprising lessons learned from your experience? I learned how to analyze diverse data sets, communicate with a variety of different employees, synthesize information and present in a professional manner to senior managers. How was the work engaging or impactful? Hometown: San Juan, Puerto Rico.
CB Insights
SEPTEMBER 17, 2018
They’ve figured out how to keep manufacturing lean and in-house, leveraging what they’ve learned from selling manufacturer brands for so many years. A grocery store that buys a product for $1 and sells it for $1.30 is left with pennies after they subtract distribution, wages, and other expenses. per gallon in the U.S.
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