Customer Experience Fraud Risk Management User Experience 
PYMNTS
DECEMBER 29, 2020
With digital transactions and eCommerce soaring during the pandemic, the rate of increasingly sophisticated fraud has also risen. With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Can you really know your customer if you don’t know their location?”
ZootBlog
OCTOBER 11, 2016
This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. That is a staggering statistic clearly pointing to a poor user experience.
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PYMNTS
MARCH 20, 2020
with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. For lenders, unlocking data also means strengthened fraud mitigation.
PYMNTS
MAY 20, 2020
For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.
FICO
DECEMBER 20, 2022
5 Ways Digital Payments Will Change FIs and Fraud in 2023. Vice President, Product Management. Financial institutions (FIs) are not letting fraud trends like scams fade into background noise, but fraud awareness is rising among customers and both the banks and customers are eager to mitigate as much as possible.
PYMNTS
NOVEMBER 19, 2019
The credit cycle will turn, and you’ll have a generation of credit risk managers who’ve not been through a recession yet. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. Do FIs want to navigate card programs through that?”.
FICO
SEPTEMBER 29, 2022
Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition. See all Posts.
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