banker-to-banker-sign-up 
South State Correspondent
OCTOBER 28, 2022
While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences). Our teams just returned from back-to-back weeks at the Gartner Symposium in Orlando and Money 20/20 in Las Vegas. Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments.
Gonzobanker
DECEMBER 14, 2023
Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet. Employees are back to work.
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Gonzobanker
DECEMBER 19, 2022
All of you with your hands up… … uh huh. It would have required a few trips to the local dispensary to dream up what bankers have endured this year. In January, we were discussing crypto and the need to formulate customer crypto strategies. OK, show of hands. Who saw 2022 coming and accurately predicted the headlines?
Gonzobanker
DECEMBER 17, 2021
It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. Doug Larson.
Gonzobanker
SEPTEMBER 4, 2018
Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.
Gonzobanker
DECEMBER 20, 2019
They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. THE BANKING AWARDS.
Gonzobanker
NOVEMBER 18, 2014
And, man, did it ever … with the Aliens -esque signs of bankers getting their brains sucked out (or was it minds being blown by presenters, not sure?). With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles.
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