Perficient

FEBRUARY 22, 2023

AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. Next, we’re observing a continuously increased focus on customer experience. We’re observing the banking industry’s growing use of RPA.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

SEPTEMBER 22, 2017

A large number of banks and online sites still rely on knowledge-based authentication. SS: Our industry and our market dominance have paralleled the growth of smartphones. Now, consider the impact this has on the identity market. Naturally, I think Jumio is the best, most battle-hardened solution on the market.

Innovation 140

Innovation Knowledge Base Online Mobile 140

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs.

Analytics 52

Analytics Community Branding Data 52

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. How banks and credit unions use genAI today Short supporting copy.

Examples 195

Examples Fraud Resources Risk Management 195