Customer Experience Fintech Maine User Experience 
PYMNTS
JUNE 27, 2018
What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].
Insights on Business
MARCH 26, 2018
At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.
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PYMNTS
NOVEMBER 19, 2019
For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. That raises several questions for FIs, FinTech firms and payment service providers as they figure out how to best navigate this changing world.
PYMNTS
APRIL 2, 2018
The entrance of non-bank FinTechs and alternative lenders, too, is adding new pressures on traditional FIs to up their digital games. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS. “In
PYMNTS
APRIL 21, 2016
Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. Why spin out? I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. “I
Insights on Business
OCTOBER 12, 2018
Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences.
Fintech Labs Insights
MARCH 13, 2017
At FinovateEurope last month, The company’s CEO Xavier Codó began his demo saying, “We provide a fully automatic solution which validates identity, but also helps you build your customer digital identity profile.” Offering an omnichannel identity verification platform is critical for the users and the entities.
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