Perficient

JANUARY 27, 2021

podcast , host Jim Hertzeld interviews Chris Bernard, VP of User Experience and Design at CDK Global and asks “What would happen if we convinced the CEO to embrace design?” Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Simplify the user experience. Enhance authentication options, including biometrics.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49