Remove Customer Experience Remove Digital Strategies Remove Fraud Remove Operations
article thumbnail

Perficient Interviewed for Forrester: The Future Of Insurance

Perficient

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward. LEARN MORE: How Can Regional Insurance Carriers Harness the Power of AI?

article thumbnail

Helping SMBs Profit From A Decidedly Different 2020 Holiday-Shopping Season

PYMNTS

Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic.

Fraud 236
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Helping FI’s Develop Their ‘FinTech Sense’

PYMNTS

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. It’s not that banks don’t want to go more digital and mobile, he said. These are expensive to deliver, which is why we help customers provide these services and capabilities as part of the package,” he said.

Fintech 169
article thumbnail

The Sorry State of Contact Center Technology

Gonzobanker

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite.

article thumbnail

The top 4 trends banks can’t ignore in 2019

Cisco

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 64
article thumbnail

The top 4 trends banks can’t ignore in 2019

Cisco

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 48
article thumbnail

37 Corporate Innovation Labs In Finance

CB Insights

Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. FIS Global — FIS Innovation Lab.