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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

Below is a breakdown of all 300 sessions, less the demos and sales pitches. As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. However, of course, it was generative AI that remained at the peak of the hype cycle.

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Capitalizing on Open Banking as a catalyst for digital transformation

Insights on Business

Regulations such as the second payment services directive (PSD2) and the Open Banking project spearheaded by the UK’s Competition and Market Authority (CMA) are driving disruption in the banking value chain. Customer behaviors are changing, making it necessary to find new ways of interacting and creating engagement.

Capital 157
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Cybersecurity Insurance, AI and Chatbots

FICO

In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain. Voice recognition was indeed where most of the Bank AI Expo main-stage demos focused.

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Don’t miss these IBM sessions at Money20/20

Insights on Business

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. Monday, October 22, 2018.

Fraud 117
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2021 GonzoBanker Awards

Gonzobanker

For the past four-plus years, Chesler has guided Glacier through continued growth and successful acquisitions across the West, all while staying true to Glacier’s local market culture. Congrats to Randy and a great management team. Goes to the growing cacophony of low-code and no-code software promises in the bank tech market.

Fintech 142
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Our 7 Questions to Prevent Bad Bank Technology

South State Correspondent

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

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The 2019 GonzoBanker Awards

Gonzobanker

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. This was a terrific combination of two education-focused cooperatives across both Southern and Northern California markets. It’s early but it’ s a great entry to the market and our industry.

Idaho 148