FICO

MARCH 1, 2022

Respect the data. Be fascinated by your customers, not your technology. Make customers feel safe. In this post, I’m discussing commandments 4: respect the data and 7: respect my time and match my effort. Respect the Data. You ask customers for a lot of information. Customer-level data (i.e.,

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

Perficient

APRIL 20, 2023

That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. prefer to bank via a mobile app or website.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

FICO

JANUARY 11, 2022

Respect the data. Be fascinated by your customers, not your technology. Join me and my guest, analyst Alex Johnson of Cornerstone, as we discuss this concept of digital transformation for the customer journey. . Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

BankNXT

JANUARY 5, 2017

Can banks convince us that the data they accumulate can be used to help us make better financial decisions? 2017 – the year data made bank? Story by Duena Blomstrom. on BankNXT.

Data 63

Data US Big Data Customer Experience 63

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Celent Banking

MAY 5, 2017

It had outages with its third party card processor, and then a few days later customers reported not being able to properly view their balances or display transactions. Traditional financial institutions have long known that trust is an asset, whether it’s trust to keep money safe or trust to keep data secure.

UX 125

UX Technology Groups US 125