Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

The Financial Brand

MARCH 23, 2021

The use of data and insights must extend beyond marketing communication, supporting business decisions and customer engagement. The post The State of Customer Data Management in Banking appeared first on The Financial Brand.

Data 43

Data Management Branding Marketing 43

The Financial Brand

JULY 30, 2021

In a marketplace that is becoming accustomed to hyper-personalized communication, the need for banks to use data to drive engagement is no longer optional. The post Banking Needs To Prepare For Marketing’s Data Arms Race appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Data 43

Data Banking Trends Analysis Trends 43

PYMNTS

FEBRUARY 21, 2019

“FinTech is a term that’s become synonymous with innovative, agile and digital-first financial services companies,” said Thomas. These companies are using new technology to play into rapid shifts in expectations around customers’ experiences.”. The Promise of FinTech. Moving Forward.

Fintech 189

Fintech Financial Technology Technology Industry 189

The Financial Brand

JULY 30, 2021

In a marketplace that is becoming accustomed to hyper-personalized communication, the need for banks to use data to drive engagement is no longer optional. The post Financial Marketers Need To Prepare For The Data Arms Race appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Data 32

Data Marketing Banking Trends Analysis 32

The Financial Brand

JANUARY 17, 2021

Personalization of the customer experience in banking is a necessity as consumers want solutions geared to their individual needs. The post Lack of Personalization Puts Banks at Odds with Consumer Expectations appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Branding Marketing Strategies Analytics 43

William Mills

SEPTEMBER 25, 2018

They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. banks @cashoff_uk Lina Perez, Billy Leung.

Mobile 78

Mobile Customer Experience Lending Analytics 78

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

MAY 13, 2021

More than ever, financial institutions need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality. The post Building an Intelligent Banking Organization appeared first on The Financial Brand.

Analytics 38

Analytics Branding Data Big Data 38

The Financial Brand

SEPTEMBER 25, 2018

Although that may be understandable given a shifting preference for digital banking, this is coupled with findings by J.D. Power that fully digital bank customers are the least […]. According to the WSJ, the number of branches in the U.S. are declining at the fastest pace on record.

Digital Banking 33

Digital Banking Branding Customer Experience Marketing Strategies 33

The Financial Brand

JUNE 24, 2018

To provide financial services organizations with the most comprehensive benchmark of key financial marketing trends, the Digital Banking Report continues to field an international survey, sponsored by Deluxe. Subscribe to The Financial Brand via email for FREE!To

Marketing 30

Marketing Survey Branding Digital Banking 30

The Financial Brand

JANUARY 10, 2022

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Banking Trends Analysis Strategy 43

The Financial Brand

JULY 9, 2018

Omnichannel banking combines processing transactions on any channel with using data to provide a customer journey that is both seamless and personalized. The post Omnichannel Banking Goes Beyond Seamless Transactions appeared first on The Financial Brand.

Branding 23

Branding Data Customer Experience Marketing Strategies 23

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 11, 2021

The most important sources of new businesses and revenue is engaing with customers to build trust, improve experiences and reward loyalty. The post 7 Updated Commonsense Ways to Increase Banking Cross-Sales appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Built the platform for networking, data management and analytics and reporting.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 9, 2018

It adds a layer of connectivity between accounts that enables users to explore scenarios and tradeoffs — using their actual account data and information — and provides advice and guidance around the most optimal actions they can take with their money. They have a very cool name. Now getting ready to show the lender side. Kodak Alaris.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Announcement for Finovate – a new API – all current functionality is available for a white-label UI for Banks. Data can be used to advise clients on where their money is going and provide suggestions on saving money. Data and Analytics are a profit center rather than something that just needs to be managed.

Mobile 40

Mobile Cards Fraud Data 40