Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Read the full report. The results were surprising. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Read the full report. The results were surprising. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Insights on Business

MAY 18, 2018

The model delivers better customer experiences, creates operational efficiencies, and can lead to new revenue sources. They are looking for end-to-end security operations that are flexible and scalable, data-driven and applied with automated, operational accuracy. In my mind, success follows with three operational goals: 1.

Operations 93

Operations Security Cyber Security Customer Experience 93

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 48

Trends Cyber Security Big Data Analytics 48

FICO

MARCH 23, 2021

Advances in cyber-security alongside fast, reliable and secure payment channels are expected to drive the US$37 billion potential opportunity financial services could monetise by 2030. Scaling the Opportunity for Financial Services. Can Ecommerce and Retail Realise Consumers' US$28 Billion Revenue Potential? by Anat Hoida.

Cyber Security 52

Cyber Security Retail US Trends 52