NCR

SEPTEMBER 1, 2017

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. Spanish bank BBVA is among the big names in the industry that is taking on this challenge. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

OCTOBER 19, 2018

For customers, the real asset to protect is often their time,” Hondal concluded. How it goes wrong — Francis Hondal, president of loyalty and managed services at Mastercard , told Karen Webster — is usually not as important as the fact that things did go wrong, at least from the consumer perspective.

Management 155

Management User Experience Data Conference 155

Insights on Business

NOVEMBER 16, 2016

As technology and user experiences have evolved and competition has increased over the last decade, clients now have much more control, significantly influencing how product and offering teams go to market. In that setting, their innovation teams observed how actual advisors and customers interacted with technology and each other.

Innovation 117

Innovation Management User Experience Leadership 117

NCR

DECEMBER 5, 2017

. “At BNP Paribas, we’re extremely interested in these new technologies; they are an integral part of our innovation policy, and we firmly intend to draw on them in order to create groundbreaking services designed to further streamline the customer journey and improve the overall customer experience,” he added.

Innovation 58

Innovation Technology Cleveland Security 58

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. Walk through the purchase experience. We spent a lot of time making a great user experience.”. William, Steven and I are here at the conference ready to go. Who is the target audience? Stay tuned! ^KT.

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

In addition to two great days of demos I’m looking forward to days 3 and 4 of conference content and a panel session I’m hosting on Friday. If you are here at the conference feel free to stop by at the breaks, I’m on the front row or email me at william@williammills.com. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JULY 22, 2015

The event will take place October 6 & 7 at the UCSF Mission Bay Conference Center in San Francisco ( check out our event brochure ). Here’s a preview of what you’ll experience at the event. Learn how you can make removing friction in your customer experience as easy as snapping a picture.

San Francisco 12

San Francisco Video Fintech Data 12

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. How can you preserve the digital user experience? debut with its innovative e-form management system, the eximee™ Platform, eximee.com , at the September FinovateFall 2016 conference in New York. Getting ready to talk about two customer experiences. Biometrics?

Mobile 40

Mobile Cards Fraud Data 40

Gonzobanker

DECEMBER 19, 2016

It’s time for banks to focus hard on marketing and the borrower experience. Conference Panelist and Moderator Match-up of the Year – At BAI Beacon, moderator Robert Barba from American Banker asked clearly unexpected questions that challenged his panelists to the point of some declines-to-answer. Let’s energize this session!

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

It’s time for banks to focus hard on marketing and the borrower experience. Conference Panelist and Moderator Match-up of the Year – At BAI Beacon, moderator Robert Barba from American Banker asked clearly unexpected questions that challenged his panelists to the point of some declines-to-answer. Let’s energize this session!

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

That means that our annual NYC conference – FinovateFall – is only a two weeks away. Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience.

Company 12

Company Software Analytics Mobile 12

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78