Conference Customer Experience Leadership Retail 
FICO
SEPTEMBER 28, 2020
I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. What’s great about virtual conferences is that you can register , today, to attend.
CB Insights
FEBRUARY 13, 2020
In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Leadership and board members. Company Leadership & Board Members. Stripe has assembled a leadership team with several industry veterans.
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PYMNTS
FEBRUARY 23, 2018
McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. billion in domestic sales — Burger King has a leg up on McDonald’s when it comes to letting customers order and pay for their food with their mobile phones, Bloomberg reported.
Gonzobanker
DECEMBER 20, 2019
Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent.
Gonzobanker
DECEMBER 17, 2021
After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. Lifetime Leadership Achievement Awards. GonzoBanker of the Year – Bank.
Gonzobanker
FEBRUARY 7, 2018
Big announcements like JP Morgan Chase’s to hike the pay of 22,000 workers and build 400 new branches certainly had bankers inspired to show some level of investment and even civic leadership from the tax break. In addition to a historic tax cut, bankers were equally excited by the shifting winds and tone of the regulatory environment.
Bussman Advisory
SEPTEMBER 11, 2017
Services tend to be splintered across multiple channels, making for a disjointed customer experience. Under these conditions, it is understandable if corporate banking clients feel underserved, especially compared with what is available in other industries – or even in retail banking. Attending the Sibos conference in Toronto?
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