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Customer Experience in Financial Services

Celent Banking

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

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Tapping Into The Digital Economy With Restaurant Innovations

PYMNTS

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In April, Domino’s Pizza announced that Domino’s Hotspots would allow customers to receive deliveries in spaces such as parks, sports fields or beaches. One in 10 – or 10.4

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SourceMedia’s Small Business Banking Conference Show – No Shortage of Innovation

William Mills

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. AI Foundry. www.aifoundry.com. Think Quicken Loans® on steroids but for small business lending.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195
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AGL Boosts Payments 40% with FICO's Personalised Digital Collections

FICO

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

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Levi’s Talks Up Its Big Digital Game — Including In China

PYMNTS

Global direct-to-consumer (DTC) sales increased 12 percent — marking the 15th consecutive quarter of double-digital growth for that category, according to Charles Bergh, president, CEO and director, on the post-earnings conference call. China Experience. Digital Growth Engine. And users can take the dongle from garment to garment.

Branding 139
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FinovateSpring 2017 Best of Show Winners Announced!

Fintech Labs Insights

Do the Best of Show winners of FinovateSpring 2017 represent our most diverse array of fintech innovations to date? Neener Analytics for its compliant social media analytics solutions that provide frictionless credit decisioning and individual risk outcome predictions. You be the judge. Notes on methodology: 1.