Abrigo

DECEMBER 14, 2023

Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? What has been the historical performance of your CRE portfolio risk metrics? What impact does peer comparison have on your loan pricing?

Lending 221

Lending Risk Management Meeting Survey 221

South State Correspondent

MARCH 14, 2024

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Risk management also needs to change. Your strategic planning process is flawed.

Innovation 195

Innovation Strategy Capital Comparison 195

Gonzobanker

MARCH 6, 2020

Peer comparison metrics can be a valuable tool for evaluating staffing levels relative to production and portfolio volumes. Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive.

Operations 93

Operations System Groups Technology 93

FICO

AUGUST 29, 2017

Are there some hidden implications of CECL for customer experience and relationship building that I should be considering early in the transition? Other companies may, in comparison, feel like they have lead in their soles. There’s a lot of talk about increased volatility in allowance estimates under both CECL and IFRS 9.

Risk Management 40

Risk Management Analysis Capital Comparison 40

FICO

JUNE 14, 2021

Missed payments were still below historical trends, probably due to increased savings and government support, which continues to blur the picture of card users struggling with debt issues, making it more difficult for lenders to manage. Can we act quickly to changing circumstances without negatively impacting the customer experience?

Cards 52

Cards Report Marketing Trends 52

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

FICO

JANUARY 11, 2021

But, taken too far, having too many controls makes for a frustrating experience that can drive customers away. How can banks deliver unified experiences across multiple channels, with the right amount of friction, to navigate the fine line between fraud reduction and customer experience?

Fraud 52

Fraud Customer Experience Survey Mobile 52