South State Correspondent

JANUARY 30, 2024

Marketing and technology (IT) are two budgets that have taken the most significant hit. Shadow IT may be in the form of a marketing platform like Canva or Grammarly to assist in writing, two of the more popular shadow expenses. Those goals are best left to each management team and will vary based on strategy and tactics.

Capital 195

Capital Operations Customer Experience Comparison 195

Abrigo

DECEMBER 14, 2023

Here are some sample questions: What specific insights do you have for the next year in our market? Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? What impact does peer comparison have on your loan pricing?

Lending 221

Lending Risk Management Meeting Survey 221

South State Correspondent

MARCH 14, 2024

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Risk management also needs to change. Your strategic planning process is flawed.

Innovation 195

Innovation Strategy Capital Comparison 195

FICO

JUNE 14, 2021

Our latest UK Credit Market Report on card trends for April 2021 shows the impact of the opening up of hospitality and retail on April 12. The figures include a 12 percent rise in card spend and more customers exceeding their card limit. Can we act quickly to changing circumstances without negatively impacting the customer experience?

Cards 52

Cards Report Marketing Trends 52

Gonzobanker

MAY 8, 2020

Using quarterly comparisons from last year’s performance, we forecasted each bank’s income statement as follows: Net interest margin contracted by 15 basis points Non-interest income declined 15% Loan loss provisions increased by 350% from the same quarter last year. They may be looking for a dance partner or hiding from a regulator.

Lending 114

Lending Analytics Analysis Capital 114

Gonzobanker

MARCH 6, 2020

But how do financial institutions determine if these operations groups are optimizing processes and staffing to drive profitability and gain market share? Peer comparison metrics can be a valuable tool for evaluating staffing levels relative to production and portfolio volumes.

Operations 93

Operations System Groups Technology 93

CB Insights

DECEMBER 5, 2017

In alternative distribution, AmFam Ventures has focused on the personal P&C and SMB spaces with investments in insurance comparison firm CoverHound , and contract-related insurance startup Bunker. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28