South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

South State Correspondent

MARCH 14, 2024

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Risk management also needs to change. These big risks are what banks need to organize around.

Innovation 195

Innovation Strategy Capital Comparison 195

Abrigo

DECEMBER 14, 2023

Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? What impact does peer comparison have on your loan pricing? In the CRE example, this might mean considering the plan’s effect on capital or overall interest rate.

Lending 221

Lending Risk Management Meeting Survey 221

Gonzobanker

MAY 8, 2020

Using quarterly comparisons from last year’s performance, we forecasted each bank’s income statement as follows: Net interest margin contracted by 15 basis points Non-interest income declined 15% Loan loss provisions increased by 350% from the same quarter last year. 25% 140 banks will have capital levels that have fallen below 8%.

Lending 114

Lending Analytics Analysis Capital 114

FICO

AUGUST 29, 2017

Are there some hidden implications of CECL for customer experience and relationship building that I should be considering early in the transition? Other companies may, in comparison, feel like they have lead in their soles. Those decisions will reduce capital consumption and generate even more funds for growth initiatives.

Risk Management 40

Risk Management Analysis Capital Comparison 40

CB Insights

DECEMBER 5, 2017

In alternative distribution, AmFam Ventures has focused on the personal P&C and SMB spaces with investments in insurance comparison firm CoverHound , and contract-related insurance startup Bunker. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

JULY 16, 2017

In alternative distribution, AmFam Ventures has focused on the personal P&C and SMB spaces with investments in insurance comparison firm CoverHound , and contract-related insurance startup Bunker. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28