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Chime outage highlights the importance of real-time feedback for startups

Bank Innovation

Digital-only challenger bank Chime‘s recent outage may have riled many customers on social media, but the company’s real-time response to the crisis ensured damage to the brand was nipped in the bud. On October 16, digital banking startup Chime’s app went dark on its 5 million customers.

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Banks Must Up Their Social Media Game to Connect with Digital Natives

Gonzobanker

Traditional financial institutions that want to compete with fintech disruptors like Chime and X (formerly known as Twitter) need to up their social media game. Take a look at Chime. hours per day on social media. This means a significant contribution in terms of budget and resources from the marketing department.

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AWS Outage Interrupts Web Service for Spotify, Square And Others

PYMNTS

An Amazon Web Services outage affected the digital presence and operations of dozens of companies Wednesday (Nov 25) as one of the subsystems of the massive web operations platform failed.

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Whole Paycheck: Walmart Adds To Last Mile Services With JoyRun Acquisition

PYMNTS

The Bentonville crew recently announced that it is acquiring “select assets” of JoyRun , a company that bills itself as a peer-to-peer delivery service. Buyers can easily view, pay, and track their orders, and can chat with others about potential JoyRuns,” the company said in its 2017 funding release. On Wednesday Nov.

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Growth Loops – The New Way To Grow Bank Product Sales

South State Correspondent

For example, instead of creating a more appealing lending product and targeting a niche customer segment for a high return on investment growth number, marketing takes an existing product and tries to amplify it with email, digital or social media marketing. Neither the product staff nor the marketing staff knows what they don’t know.

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Why Gig Economy Payments Run On Trust

PYMNTS

In a new PYMNTS interview, Venu Javarappa, chief product officer at Qwil , a company that enables businesses to pay their contingent workforces instantly, talked about how to build and keep that trust as companies and the gig ecosystem itself are growing at a rapid pace. Inevitable Problems. Liquidity As A Service.

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Mobile Banking and Millennials – Will the Love Last?

PYMNTS

PYMNTS’ Karen Webster recently caught up with Chris Britt, co-founder and CEO of Chime, a mobile-first digital bank account founded in 2013, which, by his own account, is seeing notable success in the space, to discuss the endeavor and how meeting expectations for their roughly 120,000 customers is a key part of the company’s business plan. “If