Chime outage highlights the importance of real-time feedback for startups
Bank Innovation
NOVEMBER 1, 2019
Digital-only challenger bank Chime‘s recent outage may have riled many customers on social media, but the company’s real-time response to the crisis ensured damage to the brand was nipped in the bud. On October 16, digital banking startup Chime’s app went dark on its 5 million customers.
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